After you file

mesquitebean · ‎May 15, 2021

@lahawk388 wrote:
Anybody home at Intuit these days?
You guys are in deep trouble..

This is mostly a user community forum. If the online 2019 return is incomplete and not the same as the one that was filed, we can tell you how to look for multiple accounts to try to find your finished and filed 2019 return. Many people end up with multiple accounts without realizing it. As a result, sometimes people start returns in more than one account.

Was that 2019 return you're looking at actually successfully efiled? i.e, when you log into that account what is the status displayed at the Tax Home--does it say accepted, rejected, printed, started, ready to mail, or what?

Or you can phone TurboTax Support and get help in realtime for your issue.

If you are using a paid edition (PLUS or higher), you have phone support.

Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Or you can use this contact form to get a phone number, or it may schedule a callback.
https://support.turbotax.intuit.com/contact

If you are using Free Edition, phone support is not included unless you upgrade to PLUS for a 29.99 fee. But you can contact a TurboTax Support agent for free directly via messaging at Twitter or Facebook.

https://twitter.com/TeamTurboTax
or
https://www.facebook.com/turbotax

Or you can download a free 2019 tax return transcript from the IRS if you qualify to register for an IRS account:

https://www.irs.gov/individuals/get-transcript