You have no one to call ... the IRS is way behind in processing returns and is not even answering the phones ... they sent you the 60 day letter so all you can do is wait until they get to your return.
Next the TT fees ... in the agreement/contract you had to sign in the program you agreed that if the IRS took too long they could debit your account for the TT fee. You should have gotten at least 3 emails warning you that the debit would happen and who to call by a certain date to stop or delay the process. So if the debit happened it is too late to undo it.
