@Kosarsbaby
If you owed on the 2019 return and set it up for direct debit AND the debit happened as directed then the return WAS filed and sadly the IRS is still behind in processing 2019 balance due returns SO try using a simple ZERO for the AGI when you efile the 2020 return. If that will not work then mailing the return will be your only option.
As for the second payment you sent ... did they cash the check ? Refuse it ? Or send it back ?
