@ Sharongold wrote:
Hi, I started using turbo tax for my tax refund, it insisted that I paid even before finally e-signing, I paid then it kept insisting that I should remove my military service affiliation or file by mail, I am currently deployed and can’t do that. I decided not to use your service anymore, how can I get a refund?
I'm not sure what you meant by it insisting to "remove my military service affiliation". Are you referring to a military address problem such as APO/FPO? Without more info, we don't know what topic in TurboTax was causing your error.
Moreover, are you an enlisted member? All enlisted active duty military and reserve personnel are eligible to use Online TurboTax editions for free through the Military Discount. Commissioned officers, warrant officers, veterans, and retirees do not qualify.
So if you are enlisted, there shouldn't have been any charge. Or did you happen to add the optional MAX Benefits package (for which there is a charge)? If so, then MAX might be the source of your error.
If you wish, you can try using the Online Refund Request. Be sure to explain your issue in detail when using that form since they are less-prone to giving a refund for Online TurboTax. Make it clear you are military, and if enlisted, that you should have had free product anyway (unless you added MAX).
https://ttlc.intuit.com/community/tax-topics/help/how-do-i-request-a-refund-for-my-turbotax-product/...
If that's unsuccessful, or if you wish to speak directly to TurboTax Support instead, here's how:
Are you able to phone TurboTax Support in the USA? I'll leave the steps below. Or you can contact a TurboTax agent via Twitter or Facebook as I mention below.
Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
Or you can contact a TurboTax Support agent directly via messaging at Twitter or Facebook.
https://twitter.com/TeamTurboTax
or
https://www.facebook.com/turbotax
