KatrinaLO
Intuit Alumni

After you file

No, you won't be able to buy a Turbo card. Did you lose your card or never had a card issued? 

If it's been more than 10 business days since you registered your card and it still has not arrived you may need to report it. 

To receive a replacement card, you can call the Turbo Tax Prepaid Card Customer Service at: (888) 285-4169.  Please see the TurboTax FAQ below for more information on the Turbo Card.

https://turbodebitcard.intuit.com/help-faq-s

If you didn't receive a card, there are two possible reasons you weren’t able to get one:

1. You're using the TurboTax CD/Download software or the IRS Free File Program delivered by TurboTax.

Only TurboTax Online and the TurboTax mobile app offer the Turbo® Visa® Debit Card.

2. Your application couldn’t be approved or wasn’t completely processed.
For help, visit TurboDebitCard.com or call us toll-free at (888) 285-4169.

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"