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After you file
No, you won't be able to buy a Turbo card. Did you lose your card or never had a card issued?
If it's been more than 10 business days since you registered your card and it still has not arrived you may need to report it.
To receive a replacement card, you can call the Turbo Tax Prepaid Card Customer Service at: (888) 285-4169. Please see the TurboTax FAQ below for more information on the Turbo Card.
https://turbodebitcard.intuit.com/help-faq-s
If you didn't receive a card, there are two possible reasons you weren’t able to get one:
1. You're using the TurboTax CD/Download software or the IRS Free File Program delivered by TurboTax.
Only TurboTax Online and the TurboTax mobile app offer the Turbo® Visa® Debit Card.
2. Your application couldn’t be approved or wasn’t completely processed.
For help, visit TurboDebitCard.com or call us toll-free at (888) 285-4169.
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