Currently when you sign into Turbotax there is NOT an option "your tax returns and documents" to then click on "show". YOU HAVE TO CLICK THE CONTINUE BUTTON and THEN you will be able to scroll down and see "your tax returns and documents" and the "show" option.
I just spent about 40 minutes on the phone with Turbotax tech support on this, which should have taken 5 minutes tops, if the tech was familiar with exactly what I would be seeing on the landing page after signing in. Not once did he tell me to "click continue" to then see the option he kept insisting I was missing.
The landing page is all about beginning the process of starting another tax return. It is not logical to click continue for a person who signed in to find their previous tax returns to download a pdf.
Come on Turbotax, why make it so difficult? Would it be too much just to add a link that makes sense on the landing page? I followed "intuit account" and chose products which showed last two tax years but no link to do anything with them e.g., view, download, etc.
I ended up in this thread because the tech support person pointed me to it. These instructions need to be updated with the all important part about clicking "continue", but I'm repeating myself.
And no, I didn't fill out the survey I received in email. This is my survey.
