If your tax refund is lower than TurboTax quoted, it may be caused by a refund offset. This is when the government applies part or all of a taxpayer's refund towards the taxpayer's past-due income tax, child or spousal support, student loans, or state unemployment compensation debts.
Please see the TurboTax FAQ, listed below, to learn about refund offsets.
https://ttlc.intuit.com/replies/3288510
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