If you haven't filed your original return then you will have to file the original return, please try these steps to open your return back up:
- In TurboTax Online, sign into your account.
- Select Tax Home in the left menu.
- Scroll down to Your tax returns & documents.
- Select Add a State (you're not actually adding a state, this opens the return back up)
If you still have issues then please see: What is the TurboTax phone number?
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