TT does not receive your tax refund. Did you get a status that said Payment Complete? That refers to the TT fees. If you elected Pay with Refund, your refund goes directly from the IRS to a third party bank to have the fees deducted before the balance is forwarded to you. This can add a day or so.
However, when you signed up for Pay with Refund, you agreed to let TT takes its fees if your refund was delayed beyond a certain point, so that may be what happened. But TT notifies you first.
Check the IRS website to see if your refund has actually been issued.
