Go to IRS.gov and get a transcript of your 2019 return. You would be able to see if it has been processed and if your refund was issued. Here is the link to get a free online transcript.
A TurboTax agent should be able to tell you if your return was accepted or rejected. Sounds like you have called but here are the phone numbers again. We're open daily from 5:00 AM to 9:00 PM PT. Click here to get you the help you need.
