@ ccdildy wrote:
I AM PRETTY SURE I DONT HAVE ANY OTHER DUPLICATE TURBOTAX ACCOUNT AND I FILED USING TURBOTAX ONLINE AND WHAT I MEANT BY MYTURBOTAX ACCOUNT MISSING IS THIS; I DON'T HAVE A TURBOTAX PROFILE ONLINE ANYMORE LIKE I WAS NEVER THERE , MY EMAIL AND PHONE NUMBER I USED IN SIGNING UP ....SIGNED UP FOR A NEW ACCOUNT LIKE I NEVER USED TURBO....I AM SO CONFUSED I DONT KNOW IF I SHOULD REFILE OR NOT.I NEED REAL HELP HERE
Your caps lock key is on, which makes your postings more difficult to read.
You said you used Online TurboTax (the web version) to file your return, so we should be able to help you find the right Online account. It sounds like you did not sign into the correct account. Here's how to troubleshoot:
You need to try the Account Recovery tool below, even if you think you only one account. It will help you find your original account. There is also a second method I'll be posting below called "Try Something Else." And I'll also tell you how to phone TurboTax Support, if needed, so they can help you find your account.
To get a list of your User IDs, reset password, and recover account access, etc., you can use the tool at the link below. When using the Account Recovery tool, try using your phone number first if you can still access it. After that, if necessary, then run the tool on your email address(es) you can access.
NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.
https://myturbotax.intuit.com/account-recovery
If still no luck after running that on your phone number you can still access and email address(es) that you can access, here's another method:
Go back to the same tool again, but this time leave the data field blank. Instead, scroll down a bit, then choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.
If you can't still find your account with your online return after all that, here's how to speak by phone with TurboTax Support.
Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
Or you can use this contact form to get a phone number.
https://support.turbotax.intuit.com/contact
