STATE AND FEDERAL REFUNDS DO NOT ARRIVE TOGETHER
You misunderstood or misinterpreted what you read. You did not pay for your federal and state refunds to arrive together. You may have paid the "refund processing fee" to deduct your TurboTax fees from your federal refund, but that did not mean you would get federal and state refunds simultaneously. Federal and state refunds come from two completely separate entities; it is not possible to coordinate their arrival together.
https://ttlc.intuit.com/questions/4169486-can-i-change-my-return-if-i-already-submitted-it-and-you-r...
Your state tax due cannot be paid from your federal refund.
It is not possible to pay your state tax due from your federal refund, nor is it possible to pay a federal tax due from a state refund. The federal and state treasuries are completely separate from each other. You may have seen a TurboTax summary of your federal and state amounts that confused you into thinking one was “paying” the other. It is not. The ONLY thing you can pay for from a federal refund is your TurboTax fees if you chose that option.
If you have federal tax due you can pay by mailing your payment with the 1040V voucher, (which has the address printed on it, having the payment taken out of a designated bank account, or you can pay directly on the IRS website.
https://www.irs.gov/payments/direct-pay
https://ttlc.intuit.com/community/tax-payments/help/how-can-i-pay-my-federal-taxes/00/26212
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
