Yes. Since the Taxpayer Advocate Service (TAS) is not being helpful the next best thing may be to go to a local office or, if required, make an appointment with the local office. It does seem unusual that you received two separate letters for the same purpose two weeks apart.
Keep in mind that the under the American Rescue Plan Act (ARPA) unemployment could be tax free up to $10,200 if your income is below $150,000. If you fit this criteria, they may very well be automatically adjusting your return and refund for this before releasing it.
The IRS does not want returns amended for unemployment at this time.
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