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After you file
Sorry. The IRS does not/will not tell TurboTax anything about your refund. Once your return has been filed and accepted, TurboTax gets no information at all. This is only controlled by the IRS. You can try calling them again to see what they changed, or they should be sending you a letter that explains why they changed your refund.
To call the IRS:IRS: 800-829-1040 hours 7 AM - 7 PM local time Mon-Fri
Listen to each menu before making the selection.
First choose your language. Press 1 for English.
Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.
Instead, press 2 for "personal income tax".
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions." It should then transfer you to an agent.