Finally got through after repeat dialing, and followed the instructions that I had seen on another post, (I added it here), on getting through to a live person about your filing after 21 days. Unfortunately after the very last step, "Then in the next menu choose 4 for "all other inquiries", the automated lady says the same thing when you are trying to call through, "due to high call volume we are unable to complete the call and to call back at a later time or next business day".
I am going to still keep trying.
Since your return has been accepted more than 21 days, you can phone the IRS, if you wish, to see if they can tell you what is going on with your return. Here's how to normally reach a live IRS agent, but these are not normal times, so it won't be easy.
IRS: 800-829-1040 (7AM-7 PM local time) Monday-Friday
When calling the IRS do not choose the first choice re: "Refund", or it will send you to an automated phone line.
- First choose your language. Then listen to each menu before making the selection.
- Then press 2 for "personal income tax".
- Then press 1 for "form, tax history, or payment".
- Then press 3 "for all other questions."
- Then press 2 "for all other questions."
- It may then ask for your SSN, but do not enter it. Just wait. If it asks for SSN a second time, still do not enter it.
- Then it will get "tired", and you'll get another menu. Choose 2 for "personal".
- Then in the next menu choose 4 for "all other inquiries", and it should transfer you to an agent but expect a long wait.
