@suziekuespert wrote:
I’ve called this number and it says the same thing the website WMR tool says, “your refund is still being processed” but i got an email a month ago saying my refund was accepted and it says here that my refund was accepted. I literally can’t get a hold of a person from the IRS, I’ve even called to make an in person appointment and no matter what I end up getting to a menu that just hangs up on me.
"Accepted" in an email or at the TurboTax Tax Home page refers to the efile status only. It means the IRS received the efiled return and agreed to begin processing it. Once accepted, your TurboTax account will always say "accepted". It does not get any updates from the IRS as it moves through processing at the IRS.
If the IRS WMR tool says "Still being processed" , that means your return is taking longer than expected as it moves through the stages. They may be looking at something a little more closely because of a specific issue with the return, although some returns are pulled at random for more processing. It "could" mean there could be further delay in your refund, but it's hard to predict. Only the IRS knows for sure what all they doing with your return. Sometimes they could be sending a letter asking for more info or for ID verification.
This IRS FAQ gives some situations where it might take longer than 21 days:
https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions
I know you've tried to speak to the IRS, but were you following the steps below to reach a live agent?
If the IRS tool says it is still being processed, and if it's been longer than 21 days since an efiled return was accepted, here's how to reach a live IRS agent to inquire about the delay. They are going to be even harder r to reach right now due to the Pandemic, tax season, Stimulus 2, and now questions people have about the upcoming Stimulus 3.
IRS: 800-829-1040 (7AM-7 PM local time) Monday-Friday
When calling the IRS do not choose the first choice re: "Refund", or it will send you to an automated phone line.
- First choose your language. Then listen to each menu before making the selection.
- Then press 2 for "personal income tax".
- Then press 1 for "form, tax history, or payment".
- Then press 3 "for all other questions."
- Then press 2 "for all other questions."
- It may then ask for your SSN, but do not enter it. Just wait. If it asks for SSN a second time, still do not enter it.
- Then it will get "tired", and you'll get another menu. Choose 2 for "personal".
- Then in the next menu choose 4 for "all other inquiries", and it should transfer you to an agent but expect a long wait.
- I usually use a speakerphone so I can work on something else while waiting.
