I have not rec'd my 2019 refund. In September I rec'd a letter stating that form 8962 was needed with a copy of 1095-A. A fax # was provided. I faxed the forms on 9/21. Where's My Refund only states that it is still in process. I have called several times and after endless wait times have been told that while they cannot give me specifics on the status- like if they have the fax- I should get something in 30-45 days. It has been almost 6 months since i returned the requested form. Now I just tried to e-file my 2020 return and it was rejected because the AGI is not recognized. Is there any action you can recommend other than continuing to call? Right a letter? Re-submit the requested forms via mail? Thank you.
