Please send my comments higher.
NO EFFECTIVE TAX RATE INFO available and terrible/stupid Live advice for solution.
There is no printed or digital information on my Effective Tax Rate. Customer service could only provide an Estimate of what it might be. One of the customer service reps says it is on the cover page of the printed taxes. 2018- yes, 2019- yes, 2020 - NO......... NO COVER SHEET With This INFO EXISTS for 2020 Tax. Another Customer Service representative wanted me to open a new State Tax Filing Session to view Effective Tax Rate. Taxes are already filed...bad advice. Fix it and give me my money Beck.
Turbo Tax LIve Help did not help and thinks that the customer is STUPID because it is on the coversheet. THERE IS NO COVERSHEET FOR 2020 turbo tax info. I want my full refund back (we will see) and will push my grievance to USAA to stop sponsoring or supporting Turbo Tax software.
