@heidi9728 wrote:
Hello, thanks for your reply. I paid money for Turbo Tax to file my taxes. Those fees I would like refunded. I have a letter from the IRS saying they did not get them. Turbo Tax does give me the dates when they were "accepted" by the IRS. I believe the IRS, naturally. So who do I talk to about the refund of filing fees charged me for those 3 years.
If the tax returns were Accepted that is the information that TurboTax received directly from the IRS. The issue is with the IRS but you will have to print and mail those tax returns to the IRS.
To access your prior year tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/
Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show. Click on the Year and Click on Download/print return (PDF)
A prior year tax return can only be printed and mailed, it cannot be e-filed.
Print, sign, date and mail the tax return to the IRS. Include with the mailed return any forms W-2 and 1099 which have taxes withheld. Go to this IRS website for mailing addresses - https://www.irs.gov/filing/where-to-file-paper-tax-returns-with-or-without-a-payment
Use a separate envelope for each tax year being mailed.
There are no penalties for filing a tax return after the due date if filing for a tax refund or there are no taxes owed.
You must contact TurboTax support for any Billing Issue -
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Or -
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
Or -
Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)
