Not "simple" at all. What do you mean? Did you file tax returns that were accepted for those years? Did you receive the refunds or did you owe tax for those years? Have you received a letter from the IRS about the tax returns?
TurboTax does not receive your refunds. If your returns were accepted by the IRS your refunds were either sent directly to you or went through a third party bank if you chose to have your TurboTax fees deducted from your federal refund. Why has it taken three years for you ask about this?
Check your online account (s) for those years. Does it say your return was accepted? If it says something else--like "rejected," "printed," or "ready to mail" it means your return was not filed at all unless you put it in an envelope and took it to a mailbox yourself.
If you discover that your returns were not actually filed, then print, sign and mail them now. Your 2017 return must be filed by April 15, 2021 or you will forfeit your refund. Mail each tax year in its own envelope. Do not combine them in any way.
If your account(s) say that your returns were accepted, and you were having fees deducted, then check with the third party bank.
Your tax refund was not sent to TurboTax. TurboTax does not handle your refund at all.
Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.
You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com
https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service
If you were not having fees deducted but your returns were accepted, then you need to follow up with the IRS (and state) to see what happened to your refunds.
To call the IRS:IRS: 800-829-1040 hours 7 AM - 7 PM local time Mon-Fri
Listen to each menu before making the selection.
First choose your language. Press 1 for English.
Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.
Instead, press 2 for "personal income tax".
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions." It should then transfer you to an agent.
https://ttlc.intuit.com/community/state-taxes/help/how-do-i-contact-my-state-department-of-revenue/0...
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
