There are two possible reasons you weren’t able to get a card:
1. You're using the TurboTax CD/Download software or the IRS Free File Program delivered by TurboTax.
Only TurboTax Online and the TurboTax mobile app offer the Turbo® Visa® Debit Card.
2. Your application couldn’t be approved or wasn’t completely processed.
For help, visit TurboDebitCard.com or call us toll-free at (888) 285-4169.
Please click Why can't I get a Turbo® Visa® Debit Card? to learn more.
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