Did you request to have the TurboTax account fees paid from the federal tax refund? If so, the IRS sends the federal tax refund to the Santa Barbara Tax Products group. They then deduct the TurboTax account fees and their service charge from the refund. The remainder of the refund is then direct deposited into the account you selected on your tax return.
Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
