After you file

There is no problem with the Franchise Tax Board.  It is a glitch on Turbo Tax's side.  I requested a refund and opted to completed my State Tax on the FTB site.  It's free, easy, and takes less than 20 minutes.  All you need is a copy of your Federal Taxes which you can pull from Turbo tax and your W-2's.  https://www.ftb.ca.gov/