First, I suggest calling the Where's My Refund automated hotline instead: 1-800-829-1954; you may have a better chance of getting your refund status this way.
If you're still unsuccessful in getting your refund status, just remember that Covid-19 continues to cause delays in some of the IRS processes. I would suggest continuing to check back periodically.
Reference: Why is there no record of my return at Where's My Refund (WMR)?
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