@Gkramer26 wrote:
According to my TurboTax account my taxes were E Filed in 2/22/2020 and shows accepted by the IRS. so if they were not actually filed, I would still like to speak to someone about getting a refund from TurboTax for the fees I paid for them to file my taxes...
when I call the support line it the with my TurboTax support ID that I get for paying extra for support, I get stuck in a recorded loop that never gets me to a human.
If you received an email from TurboTax that indicated your federal tax return was accepted by the IRS then the return is with the IRS. TurboTax received the accepted message from the IRS.
Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.
Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.
Press 2 for personal or individual tax questions.
Then press 4 for all other inquiries
It should then transfer you to an agent.
Or you can contact your local IRS office. See this IRS website for local IRS offices - http://www.irs.gov/uac/Contact-Your-Local-IRS-Office-1 or call 1-844-545-5640 to set up an appointment
Or you may want to contact a Taxpayer Advocate in your area. See this IRS website for Taxpayer Advocate in your area and a toll free number - http://www.irs.gov/Advocate/Local-Taxpayer-Advocate
