@Elisa199 There is no tracking information available. You will typically receive the Turbo Visa Debit Card in the mail in 5-10 business days (remember: Saturday, Sunday, and official holidays don't count as business days).
If it has been longer than 10 business days since you filed your tax return and you selected your direct deposit with the Turbo Visa Debit Card, you can visit TurboDebitCard.com or call TurboTax Card Customer Care to check the address we have for you, update your address, or have a new card sent to you.
Please see the TurboTax FAQ below for more information:
When will I receive my Turbo® Visa® Debit Card?
Follow these steps to request a replacement card when you call:
- Listen to the recording (you cannot skip it)
- Press 2 to continue using the automated system.
- The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these).
- The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1.
- Press 2 for the option of " have not yet received your card".
- Next you will be prompted to enter your social security number, zip code, and birthdate.
