For anyone else experiencing this I was finally able to get help from Turbotax after calling the number 888-seven7seven-3066 and getting through to a supervisor. It took a while, but the supervisor was able to resend me an email with a link "https://portal.idnotify.com/enrollment/2?RTN=90000121" to enroll in the IDnotify service as part of my MAX bundle service and provided me with a pin code to create the account.
