Are you installing from a CD or TurboTax.com download? If you purchased a download, refer to the following Help Article to find and re-download the software to your new computer: How do I download the software I purchased at TurboTax.com?
If the above doesn't work, or you're getting that message while trying to download from a CD, please call in to speak with our phone support team. The following TurboTax FAQ will assist you with connecting with the right person to get the help you need: What is the TurboTax phone number?
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