jbif
Level 2

still don't have 2019 refund

I made an error on my son's 2019 return, due to not using cents (which is how I was taught) it caused a $1 error.  It has been 10 months and he still does not have his refund.  He finally got a letter in July asking for copies of all the W2's, which he sent via mail.  Months later he finally got someone on the phone and they said to fax it.  Which he did, finally the beginning of December he finally got someone on the phone and they said it must be on someones desk that it will probably be another 21 days.  He can't even check the status now, any suggestions on what he or I can do to help him.  This has also caused him to not get stimulus money, which his family of 4 can really use.