JeanneLO
Expert Alumni

After you file

@Xiomy7207

 

To report a card lost or stolen for your Turbo Visa Debit Card you can log into TurboDebitCard.com (quickest option) or call toll-free at (888) 285-4169 

Follow these step if you call:

  1. Listen to the recording (you cannot skip it) 
  2. Press 2 to continue using the automated system.
  3. The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these).
  4. The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1.
  5. Follow the prompts to report the lost/stolen card and request a replacement.

Call volume is high right now and agents are doing their best to provide quality service. 

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