@nickey0809 wrote:
I use turbotax to efile the tax return:
Filed with: TurboTax Deluxe
Federal Refund: $293
Return Status: Accepted 03/01/2020
but I never received the refund. Try to get transcript from IRS, get letter with " we have no record of a processed tax return for the tax period listed above."
Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.
Press 2 for personal or individual tax questions.
Then press 4 for all other inquiries
It should then transfer you to an agent.
