After you file

I followed your instructions and allowed the system to recycle three times. At that point it began asking me for a debit card number which I do not have. Then it was asking me for my social security number which I have provided on several different occasions now. At that moment all it does is say my card is on its way. That is of no use to me at this time. I need to speak to a human to find out why these cards are not showing up or at least to get my account number so I can access these funds.