TurboTax does not provide telephone support for Free Edition unless you add the PLUS Help & Support package, which you have to pay for. Or you can upgrade to a version that does include telephone support, but is not free. See the FAQ at the following link for information about PLUS Help & Support.
What's included in PLUS Help & Support?
You can contact TurboTax Support for free via messaging on Twitter or Facebook.
https://twitter.com/TeamTurboTax
https://www.facebook.com/turbotax
