@trogdor wrote:
I have the same issue. Yes, I see the options in the screenshot above; however, when I click download return, it tells me I have to upgrade to PLUS. I did not file 2019 with TurboTax, nor do I plan to use it this year. I now use a preparer. Surely there must be a way to upgrade withOUT having to file with TT this year. Please advise - this is a very bad customer relation issue.
Contact TurboTax support for assistance with this particular issue -
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Or -
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
Or -
Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)
