For this particular issue you will need to contact TurboTax support for assistance since you should be able to access your prior year tax return if you are signing onto your account with the same User ID that you used to create the prior year account.
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Or -
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
Or -
Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)
