That is because other users can tag onto a message that has nothing to do with the original post. Unfortunately it is the same as any other social media website.
If you need TurboTax support and are not using the Free online edition -
See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489
Or -
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Or -
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
Or -
Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)
Or -
On every TurboTax web page, including this one, scroll down to the bottom of the page and click on Contact Us
