@KathieSue If you cannot use the recovery tool to find your tax file, then perhaps you did not use online TurboTax --did you use desktop software? If you used desktop software the file is on your own hard drive.
You can see if customer support can help you follow the recovery steps if you used online:
To call TurboTax customer support
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
They are available from 5 a.m. to 5 p.m. Pacific time Monday-Friday
Or you can pay the IRS $50 for a copy of your tax return:
https://www.irs.gov/pub/irs-pdf/f4506.pdf
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
