Ok ... the refund needs to go from the IRS to the third party bank to the card. This process can take up to 3 business days or more. So first did the IRS send the entire amount ... check there first. If so check with the third party bank and then the debit card.
Check the IRS : https://www.irs.gov/Refunds
Check SBTPG: by logging into their website at: https://cisc.sbtpg.com/
Or you can get 24-hour automated info by phone at: https://cisc.sbtpg.com/contact.aspx
Check at Turbo Tax Visa : If you have any questions or need assistance with your Turbo Prepaid Visa Card, please visit TurboPrepaidCard.com or call us toll-free at (888) 285-4169.
