After you file

@loveclipper56 The answer is the same.    But here it is again:

 

 

For help with your pre-paid Visa card:

Call  (888) 285-4169

 

There is a “Help” link in the top corner of the web site for the card:

 

https://www.turboprepaidcard.intuit.com/

 

No one in the user forum can check anything about your card for you.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**