Are you on the Advantage auto renew plan?
You can sign into your Turbo Tax Advantage account and under Your Product, select to Remove Product. Once you remove the recurring product order, the Turbo Tax Advantage subscription will be cancelled as well.
How to cancel Turbo Tax Advantage
https://ttlc.intuit.com/community/downgrading/help/how-do-i-cancel-my-turbotax-advantage-subscriptio...
Its too late to cancel the 2020 program. You will need to get a refund for 2020. You can try to get a refund, submit an online refund request within 60 days of receipt here, https://support.turbotax.intuit.com/forms/refund-request.jsp
Or Call in for a refund. When you fill out the from use the word BILLING ISSUES instead of the word “refund.” Contact Customer Service
https://support.turbotax.intuit.com/contact/
