After you file
Millions use the program without issue ... so I believe you are lost in the process. So log in from this page :
... then scroll down and choose the years you want ... as you can see I did not complete the 2019 return this year either in my test account (see other screen shot) . At no time was a payment required.
If you still need to contact TT support :
Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)
Or –
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Or –
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
Or get them from the IRS...
Go to this IRS website for free federal tax return transcripts - https://www.irs.gov/individuals/get-transcript
For a fee of $50 you can get a complete federal tax return from the IRS by completing Form 4506 - http://www.irs.gov/pub/irs-pdf/f4506.pdf
