Ok ... so when you log in you just see that the status is started ? If so then you did not finish the filing process back in 2019. Only you can submit the return ... just paying the TT fees in step 1 of the FILE tab is not enough, you had to complete all 3 steps.
All you can do now it print, ink sign the returns and mail them in.
Of course on a side note since your question is talking about 2 things at the same time ...
Did you possible start the 2018 return using the online program and then switch to the downloaded version ??? If so open the 2018 program on your computer and see if you did finish the return and efiled it ...
If you used TurboTax CD/Download you can check your e-file status by opening the File menu and selecting Check E-filing status or by opening your return, selecting the File tab, and selecting the Check E-file Status header.
