After you file

@Meka2 "...paid TurboTax to speak on my behalf..."  No.  You did not pay TurboTax to speak to the IRS on your behalf.  TurboTax cannot legally intercede with the IRS for you in any way.  You paid TurboTax to use tax software to prepare a tax return.    After you file your do-it-yourself tax return, TurboTax does not receive any information from the IRS at all---ever.  

Many refunds have been delayed due to the pandemic.  The IRS shut down for several months.  TurboTax cannot fix that, nor can TurboTax speed up the IRS for you.  Your only source of information about your refund is the IRS.

To call the IRS:IRS:  800-829-1040  hours 7 AM - 7 PM local time Mon-Fri

Listen to each menu before making the selection.

First choose your language. Press 1 for English.

Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.

Instead, press 2 for "personal income tax".

Then press 1 for "form, tax history, or payment".  

Then press 3 "for all other questions."

Then press 2 "for all other questions."  It should then transfer you to an agent.