@jwalkeruw wrote:
Nope. Incorrect. On one page only, I was able to access "My documents." Once there, I was able to select my 2018 tax return and when I clicked "download pdf" i was prompted to return to the page for filing and select a product and was further explained that to access those documents I'd have to upgrade to plus or premium or something.
Furthermore.... SINCE then, I haven't been able to access my documents. There is not a menu for my that says documents on the left hand side of the screen as the help articles indicate.
You may have more than one account, as there is no charge whatsoever to download a PDF of your prior year online tax return.
You have to sign onto your 2018 online account using the exact same user ID you used to create the online account.
Close all TurboTax windows on your web browser (including this one). Copy and paste the account recovery website link onto a new web browser window and run the tool.
Use this TurboTax account recovery website to get a list of all the user ID's for an email address. Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery
If none of the user ID's received will access your 2018 account, then use the option shown in blue on the account recovery website, "Try something else"
To access your current or prior year tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/
If you still cannot access your account or you are still getting a notice to pay for a 2019 account, you can contact TurboTax customer service/support through their contact website during business hours.
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
