@ckhGOO wrote:
IRS says they did not receive my efiled turbo tax return, despite turbo email of April saying IRS accepted it. Now IRS says I have to refile and pay penalties and interest. Keep getting routed to Turbo support/customer service phone trees saying it was accepted, wont let me talk to person, no matter what I say. When I check refund status it says processing, but IRS Tax Advocate says it is incorrect. Need to talk to Turbo Tax person!
Once the IRS has accepted the federal tax return, no one from TurboTax would be able to assist you with this IRS issue. TurboTax receives no information whatsoever concerning a tax return or tax refund from the IRS.
You need to speak directly to an IRS agent, not the Tax Advocate. If they told you that the IRS federal tax refund website for the status of a tax refund is incorrect, even though the tax return shows as being Processed, they do not know what is going on with your tax return.
Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.
Press 2 for personal or individual tax questions.
Then press 4 for all other inquiries
It should then transfer you to an agent.
