I was also overcharged. The costs were $60 for the Federal and $50 for State filings, totaling $110.00. There was an $8.80 sales tax added, bringing the total to $118.80. But for some reason there is another charge of $111.30 on my card, for a total of $228.80. I have absolutely NO references via email from Intuit, for this $111.30 charge and want a refund. Then, when you call, whether you are using a ID or not, you cannot connect to anyone. This is very POOR customer service with nothing on my account page referencing both charges. I'm feeling scammed and needing to report Intuit to the BBB.org and to my State's Consumer Protection Agency.
I want the $111.30 refunded to my account, which is currently showing as pending, but I still cannot access it.
Can anyone please confirm how I can get this resolved?
Thank you
