Please try clearing your cookies in your browser and then log back into your TurboTax software. Many times, this will help clear the issue and allow you to log back in.
Instructions to clear cookies to restart TurboTax
I highly recommend at least filing an Extension if you are unable to e-file your tax return today.
You can file an extension within the program itself.
- Log back into your TurboTax account and go to the federal section
- Select Other Tax Situations at the top of the screen
- Scroll down to Other Tax Forms
- Select File an Extension
- Proceed to answer the questions and follow the prompts to file your extension and make your tax payments
Extension requests using the online software
If you are still unable to file, please use the following link to contact us.
Let the agent know what is happening and they will be able to assist you.
Contact TurboTax
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