After you file

Critter-3 · ‎July 1, 2020

Get My Payment shows that my payment was issued but I never received it. How do I get a new one? (up...

If your payment was issued by direct deposit, your first step is to check with your bank to make sure they didn’t receive a deposit.

You should request a trace on your Payment if Get My Payment shows your payment was issued on a specific date, but you have not received it and it has been more than:

5 days since the scheduled deposit date
4 weeks since it was mailed by check to a standard address
6 weeks since it was mailed, and you have a forwarding address on file with the local post office
9 weeks since it was mailed to you at a foreign address

The Get My Payment tool cannot be used to initiate a trace on your payment. See EIP FAQ #59, How do I request a Payment Trace on my Economic Impact Payment? for more information on a payment trace.

https://www.irs.gov/coronavirus/get-my-payment-freque[product key removed]ions

Q59. How do I request a Payment Trace on my Economic Impact Payment? (added June 19, 2020)

A59. If your payment was issued by direct deposit, your first step is to check with your bank and make sure they didn’t receive a deposit.

You should request a trace on your Payment if you received Notice 1444 or Get My Payment shows your payment was issued on a specific date, but you have not received it and it has been more than:

5 days since the scheduled deposit date
4 weeks since it was mailed by check to a standard address
6 weeks since it was mailed, and you have a forwarding address on file with the local post office
9 weeks since it was mailed, and you have a foreign address

Do not request a Payment trace to determine if you were eligible for a payment, the amount of payment you should have received, or you have not received a Notice 1444 or a payment date from Get My Payment.

How we process your claim

We will process your claim for a missing payment in one of two ways:

If the check was not cashed, we will issue a replacement. If you find the original check, you must return it as soon as possible.
If the refund check was cashed, the Bureau of the Fiscal Service (BFS) will send you a claim package that includes a copy of the cashed check. Follow the instructions. BFS will review your claim and the signature on the canceled check before determining whether they can issue you a replacement check.

You will generally receive a response 6 weeks after we receive your request for a Payment trace, but there may be delays due to limited staffing. Get up-to-date status on affected IRS operations and services.

A trace on an Economic Impact Payment (EIP) follows the same process as a trace on a tax refund. To start a Payment trace:

Call us at [phone number removed] (you may experience long wait times or recorded help because our staffing is limited)

or

Submit a completed Form 3911, Taxpayer Statement Regarding Refund (PDF).
If you submit the form and you are Married Filing Jointly, both spouses must sign the form;
Write “EIP” on the top of the form and complete Sections I, II and III;
Answer the refund questions as they relate to your EIP;
When completing Number 7 under Section I, check the box for “Individual” as the Type of return; enter “2020” as the tax period and leave the date filed blank;
Mail or fax the form to:

If you live in… then mail to this address… or fax to...

Maine, Maryland, Massachusetts, New Hampshire, Vermont	Andover Internal Revenue Service 310 Lowell St. Andover, MA 01810	[phone number removed]
Georgia, Iowa, Kansas, Kentucky, Virginia	Atlanta Internal Revenue Service 4800 Buford Hwy Chamblee, GA 30341	[phone number removed]
Florida, Louisiana, Mississippi, Oklahoma, Texas	Austin Internal Revenue Service 3651 S Interregional Hwy 35 Austin, TX 78741	[phone number removed]
New York	Brookhaven Internal Revenue Service 1040 Waverly Ave. Holtsville, NY 11742	[phone number removed]
Alaska, Arizona, California, Colorado, Hawaii, Nevada, New Mexico, Oregon, Utah, Washington, Wisconsin, Wyoming	Fresno Internal Revenue Service 5045 E Butler Avenue Fresno, CA 93888	[phone number removed]
Arkansas, Connecticut, Delaware, Indiana, Michigan, Minnesota, Missouri, Montana, Nebraska, New Jersey, Ohio, West Virginia	Kansas City Internal Revenue Service 333 W Pershing Rd. Kansas City, MO 64108	[phone number removed]
Alabama, North Carolina, North Dakota, South Carolina, South Dakota, Tennessee	Memphis Internal Revenue Service 5333 Getwell Rd. Memphis, TN 38118	[phone number removed]
District of Columbia, Idaho, Illinois, Pennsylvania, Rhode Island	Philadelphia Internal Revenue Service 2970 Market St. Philadelphia, PA 19104	[phone number removed]
A foreign country, U.S. possession or territory*, or use an APO or FPO address, or file Form 2555 or 4563, or are a dual-status alien.	Austin Internal Revenue Service 3651 S Interregional Hwy 35 Austin, TX 78741	[phone number removed]

Note: Do not send anything other than a Form 3911 to the fax numbers above.

https://www.irs.gov/coronavirus/economic-impact-payment-information-center