@Kerguelen wrote:
I guess no matter how many people here complain about their refunds not being processed, we still get this cookie-cutter professional advice from the "Tax Experts" on this forum:
No, we can't! Their is no information be provided and nobody is receiving their refunds. "Your return is being processed" appearing for 4 months on the status page, and no one answering the IRS phone lines is NOT USEFUL INFORMATION.
Hello?? Is anyone there? Hello TurboTax??? What a joke this year has become.
Only the IRS determines when and if a stimulus payment is distributed. No one from TurboTax nor any other tax preparation company has any specific information on a taxpayer's stimulus payment.
Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund. Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.
For a federal tax refund status the only information available is by using the IRS website for tax refunds - https://www.irs.gov/refunds
Or try contacting the IRS and speaking with an IRS agent -
Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.
Press 2 for personal or individual tax questions.
Then press 4 for all other inquiries
It should then transfer you to an agent.
