"I have the documents...." What documents? You have not told us what your account says for your 2017 return--we have no way to know if your 2017 return was accepted or if it was ever even processed by the IRS.
Not sure why you have waited so long to follow up on this. Did you choose to have your TurboTax fees deducted from your federal refund?
Try this:
Your tax refund was not sent to TurboTax. TurboTax does not handle your refund at all.
Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.
You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com
https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
